1.
What is the carrier's A. M. Best rating?
A.M.
Best is the oldest and most commonly used rating agency. These ratings
represent an independent opinion of the carrier's financial strength
and ability to pay claims. The Top ratings are A++ and A+. Both ratings
are given the distinction of being superior.
2.
What is your carrier's renewal policy?
Quality
stop loss carriers will guarantee to renew their policy regardless of
claim experience. Some carriers will guarantee a renewal subject to
lasering (not covering) potentially high claimants. Quality stop loss
carriers will not laser upon renewal.
3.
How quickly will you be reimbursed for claims?
Since
specific stop loss contracts protect against catastrophic claims, quick
claim turnaround by the carrier is critical to the employer to protect
against financial strain. The industry standard is 10 days for specific
stop loss reimbursement and 45 days for aggregate stop loss. Quality
carriers will reimburse specific stop loss claims within five days.
4.
Will the stop loss carrier advance fund specific stop loss claims?
Most
stop loss carriers require an employer to totally pay a claim before
reimbursement will be considered. This could be a tremendous financial
burden to the employer. Good carriers will begin paying claims (advance
fund) after the employer has satisfied the deductible plus $10,000.
Quality carriers will waive the $10,000 criterion.
5.
Does the stop loss policy have any exclusions?
Many
stop loss carriers have policies that exclude (or cap) reimbursement
for certain claims (usually transplants). This creates a significant
liability for the employer. Quality carriers will have a policy that
mirrors the employer's plan document.
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1.
Is the claim system automated?
There
are many acceptable claim paying systems in the marketplace. It is probable
most important that the process is automated to catch duplicate charges,
charges in excess of reasonable and customary, etc. The systems' reporting
capabilities must also have the ability to provide you the necessary
reporting to manage your plan.
2.
What reports will I need?
With
the increasing sophistication of claim paying systems, the ability to
report claims data can be virtually limitless. Usually, the standard
reports would include monthly claim summaries, large claim reports,
claims by service category, claims by specific providers, and claims
by diagnostic categories. Some administrators will also have the ability
to provide customized reporting to meet additional policyholder needs.
3.
How many employee lives does the TPA administer?
This
will give you an idea of the TPA's size. A TPA with anything above 10,000
employee lives would be considered to be a sizable TPA.
4.
Does the TPA have Errors & Omissions coverage and a fidelity bond
with professional liability coverage?
Most
TPAs will have at least $500,000 of each of these coverages. These will
protect the plan against legal actions taken by employees and negligence
or fraud by the administrators or employees.
5.
Is the TPA licensed in your state to administer benefits?
Not
all states require TPAs to be licensed. Your broker can tell you whether
or not a license is required in your state.
6.
Does the TPA have access to Top-rated carriers?
Most
TPAs will have relationships with many stop loss carriers. This is one
of the strengths of this type of benefits delivery program. The carrier
selection can be critical to the success of a self-funded plan, so having
access to strong carriers is very important.
7.
Who will be adjudicating our claims?
Some
administrators have "dedicated processors," meaning that you
have one person to contact for any claims issues for more personal service.
Also, some TPAs will have extended service hours so that policyholder
employees con handle benefit questions at times other than normal business
hours. Further, the expertise of the TPA's claim processors can be very
important. Processing experience averaging more than two years for a
TPA would be seen as good.
8.
How long does it take for my claims to be paid?
Normal
"turnaround" for a claim for most TPAs would be 10-15 business
days. Anything under 10 would be considered good.
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